Shipping & Physical Delivery Policy

1. Scope

Physical delivery is offered where inventory and serviceable pincodes allow. Products (coins, bars, or SKUs) and making/shipping charges are displayed at checkout before payment.

2. Address & Accuracy

• You must provide correct receiver name, mobile number, and full address.
• Optional GPS coordinates may be collected with your permission to assist delivery.
• GoldWalt is not responsible for failed delivery due to incorrect details you provided.

3. Fulfillment Partners

Orders are fulfilled through verified logistics and partner networks (including BVC or successors). Metal leaves custody/partner facilities per partner terms and applicable law.

4. Timelines

Estimated delivery timelines are shown in-app where available. Delays may occur due to inventory, remote locations, holidays, or force majeure. We will communicate material delays via app notifications or support.

5. Tracking

Tracking information appears in the app after dispatch is confirmed. High-value shipments may require signature or OTP verification on delivery.

6. Transit Risk

Shipments are arranged with insurance or coverage as per partner policy for in-transit loss or damage. Report issues to support@goldwalt.com within 48 hours of delivery with photos and order ID.

7. Failed or Returned Delivery

If delivery fails after reasonable attempts, we will contact you. Additional courier charges may apply for re-dispatch. Unclaimed shipments may be handled per partner policy.

8. Contact

support@goldwalt.com | +91-9587230288