Account Deletion

1. Before You Can Delete

• Sell or redeem all gold and silver holdings so your balance is zero.
• Wait for any pending payouts, physical deliveries, refunds, or in-progress payments/orders to finish.
• Active SIP mandates are cancelled when deletion is requested.

2. How to Request Deletion

• In the app: Open GoldWalt → Settings → Delete Account → confirm the warning.
• By email: Write to support@goldwalt.com from your registered email or with your registered mobile number for verification.

3. Grace Period (14 Days)

After you request deletion, your account enters a recovery window. Login sessions and push tokens are revoked immediately. You may restore the same account within 14 days by signing in with OTP on the same mobile number. After 14 days, the account cannot be recovered.

4. What Is Deleted or Anonymized After the Grace Period

• Profile personal data (such as name, email, photo, and preferences) is anonymized or removed for app use.
• Saved addresses, nominees, and bank/UPI beneficiaries used only for the profile are removed or scrubbed.
• Active login sessions, FCM tokens, and open price-lock sessions are expired or deleted.
• Active SIP mandates are cancelled as part of deletion processing.

5. What Is Retained (Typically 7 Years)

Under applicable Indian law (including obligations consistent with the DPDP Act, 2023 where retention is required for legal compliance, and tax/AML record-keeping), we retain KYC verification records, transaction history, payouts, refunds, delivery records, and related payment references—typically for up to 7 years after permanent deletion. Such data is restricted and used only for permitted legal, regulatory, tax, audit, fraud-prevention, or dispute-resolution purposes.

6. Re-registration Cooldown (90 Days)

After permanent deletion, the same mobile number and the same PAN/Aadhaar identity cannot register a new GoldWalt account for 90 days. After the cooldown, you may create a new account and complete KYC again. A new account does not restore the previous account. If your account was blocked by GoldWalt administration, re-registration remains unavailable until an admin removes the block.

7. Contact

• Email: support@goldwalt.com
• Company: GOLD WALT INDIA (OPC) PRIVATE LIMITED
• Address: THE SILVERTREASURE PLOTNO, 22 100 FT ROAD UDR (MCL), Udaipur City, Girwa, Udaipur-313001, Rajasthan, India